Shipping policy
At Vitches Apothecary, each order is crafted, packed, and shipped with care to ensure your items arrive safely and beautifully.
---
Processing Times
Our products are made and packaged by hand.
Please allow 3–5 business days for processing before your order ships.
During holidays, sales, or high-demand seasons, processing may take up to 7 business days.
You’ll receive an email with tracking information once your order has shipped.
---
Shipping Rates & Delivery
Shipping rates are calculated at checkout based on your location and package weight.
We currently ship within the United States (and to select international locations—contact us if unsure).
Estimated delivery times after shipping:
Standard Shipping: 3–7 business days
Priority Shipping: 2–4 business days
Please note that these are estimates and may vary due to postal delays or weather conditions.
---
Local Pickup
If you’re local, FOND DU LAC, WISCONSIN, we may offer free local pickup at select times or locations. PLEASE EMAIL US BEFORE MAKING THE ORDER!
Details will be shown at checkout when available.
---
Order Tracking
Once your order ships, you’ll receive a tracking number via email.
Please allow up to 24 hours for tracking updates to appear.
---
Lost, Delayed, or Stolen Packages
Vitches Apothecary is not responsible for delays, lost, or stolen packages once they are marked as delivered by the carrier.
If this occurs, please contact your local USPS office or the carrier directly with your tracking number.
We will assist where possible, but replacements or refunds cannot be guaranteed for carrier errors.
---
Incorrect Shipping Information
Please double-check your shipping address before submitting your order.
If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for any additional shipping fees to resend it.
---
Questions?
If you have any questions about your order or shipping, contact us at vitchesapothecary@gmail.com — we’re happy to help.
If you have any questions about your order or shipping, contact us at vitchesapothecary@gmail.com — we’re happy to help.
