Refund policy
At Vitches Apothecary, your satisfaction matters to us.
However, due to the nature of our handmade and small-batch products, we do not offer refunds. Instead, we’re happy to provide store credit for eligible returns.
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Exchanges & Store Credit
We offer a 14-day exchange policy, meaning you have 14 days after receiving your order to request an exchange for store credit.
To be eligible:
Your item must be 100% intact, in its original packaging, and with any tags or seals still attached.
You’ll also need a receipt or proof of purchase.
To start an exchange, please email us at vitchesapothecary@gmail.com.
If your return is approved, we’ll send you a return shipping label and detailed instructions.
Items sent back to us without approval will not be accepted.
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Damages & Issues
Please inspect your order upon delivery and contact us immediately if:
Your item is defective or damaged, or
You received the wrong product.
We’ll do our best to make it right as quickly as possible.
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Exceptions / Non-Returnable Items
Due to hygiene and safety standards, we cannot accept returns on:
Opened or used personal care products (such as creams, soaps, and oils)
Custom-made or personalized items
Sale items or gift cards
We also cannot accept returns of hazardous materials, flammable liquids, or gases.
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Processing Time
If more than 15 business days have passed since your return was approved and you haven’t received your store credit, please contact us at vitchesapothecary@gmail.com for an update.
